Since taking the helm of the largest nonprofit for Americans 50 and older, Jo Ann Jenkins has built a culture of community among her staff, 60,000 volunteers, and her organization’s 38 million members. Recently, this has been made easier by the fact that years ago she implemented powerful two-way communication infrastructure for her employees that could be quickly repurposed to include her constituents. Now, AARP hosts massive, weekly tele-townhall calls that help its members navigate today’s unique challenges.
That’s just one way Jo Ann continues to advance her idea of the American spirit. She adds, “In the last two weeks, we've trained over 900 people who have said, I'm willing to pick up the phone and make a call to someone that I don't even know, to just check on them.”